Start with the right setup
New merchants get guided through the essentials: storefront structure, products, payments, shipping, domains, and the first checks before launch.
Merchant Experience
Launch better. Run better. Sell smarter.
The Merchant Experience team helps serious merchants get the most out of SOLDT — from first setup to everyday operations.
15 min average path from signup to a working store draft
24 hrs average path from setup to first checkout
1 place for guidance, docs, store actions, and support
Merchant journey
From first setup to a store that feels ready.
The experience should help merchants know what to do next, where to get unstuck, and how to turn early setup work into a store customers can trust.
Get help where friction shows up
When setup gets specific, SOLDT keeps support close to the actual task so merchants can solve domain, payment, product, and checkout questions faster.
Move orders without extra admin
From the first paid checkout to day-to-day fulfillment, merchants can track activity, respond to customers, and keep operations moving from one dashboard.
Build habits for growth
Once the store is live, the experience shifts into practical routines for campaigns, reviews, abandoned checkouts, product updates, and sales insights.
Support ecosystem
Human help, useful docs, and the context of your store.
When a merchant asks for help, the answer should connect back to the actual store they are building: products, checkout, domains, orders, and the next task that moves the business forward.
WhatsApp support
Get human help in the channel merchants already use every day, with room to explain the issue clearly.
Open WhatsAppHelp Centre
Step-by-step answers for setup, products, payments, domains, orders, and the everyday parts of running a SOLDT store.
Visit Help CentreGuided launch checks
A practical checklist for the work that matters before a store goes live: checkout, shipping, domain, content, and trust signals.
View guides
Daily rhythm
The support experience extends into daily operations.
Merchant support is not only for launch week. It should help sellers understand their store activity, spot issues early, and build repeatable operating habits.
Review paid, packed, shipped, and delivered orders.
Spot product and inventory issues before customers do.
Track payments, payouts, refunds, and revenue movement.
Turn activity into the next campaign, offer, or store update.
Guidance library
Practical help for the moments merchants remember.
Launch support
For merchants who are still getting their store, products, payments, and domain into shape.
Store confidence
For the final checks that make customers trust the store enough to browse, pay, and come back.
Growth guidance
For the routines that help merchants turn visits, abandoned carts, and past customers into repeat sales.
Start with support close by