Merchant Trust & Safety
Report a Merchant
Help us keep commerce on SOLDT safe and trusted. If you believe a merchant on SOLDT is engaging in fraudulent activity, violating intellectual property rights, operating unlawfully, or otherwise breaching our platform policies, you can submit a report using the form below. Our Merchant Trust & Safety team reviews reports to help maintain a secure and reliable commerce environment for customers, merchants, and payment partners.
Please note that SOLDT does not manage merchant-to-customer refund decisions, shipping timelines, or individual store return policies. If your concern relates to a specific order, we recommend contacting the merchant directly first. If you believe the issue involves fraud, misrepresentation, unlawful activity, or another policy violation, you may submit a report below.
What to include
- Order numbers, dates, and product links
- Merchant store URLs or store names
- Screenshots, invoices, emails, or other evidence
How it works
Fill out the form, open the submission link, and your report will be prefilled in your email app so you can review it before sending.
Submit a report