Manage guide
Troubleshooting
Work through common store issues with a calm, repeatable process for finding the cause.
01
Overview
This guide gives you a clear route through troubleshooting in SOLDT. Use it from top to bottom when you are setting things up for the first time, or jump to a specific topic when you need a quick refresher.
Keep your SOLDT dashboard open in another tab and complete each section as you read.
02
What you'll learn
By the end of this guide, you will have worked through the essential parts of:
Store loading
Product visibility
Domain issues
Checkout errors
Emails and integrations
03
Before you start
A few small checks make the setup process much smoother.
- Sign in to the correct SOLDT store.
- Gather the business details or assets you will need.
- Set aside time to preview and test your changes.
04
Work through the guide
Store loading
This section is ready for the detailed store loading instructions, screenshots, examples, and troubleshooting notes for this guide.
Product visibility
This section is ready for the detailed product visibility instructions, screenshots, examples, and troubleshooting notes for this guide.
Domain issues
This section is ready for the detailed domain issues instructions, screenshots, examples, and troubleshooting notes for this guide.
Checkout errors
This section is ready for the detailed checkout errors instructions, screenshots, examples, and troubleshooting notes for this guide.
Emails and integrations
This section is ready for the detailed emails and integrations instructions, screenshots, examples, and troubleshooting notes for this guide.
05
Next steps
Preview your work, test the customer-facing experience where relevant, and return to the guide if something does not look or behave as expected.
Need a hand?
Get help from the SOLDT team.
Visit the help centre for quick answers or contact us for more specific support.